Surgical Safety for patients now getting a boost from SafeStart

Link

SafeStart: a paradigm shift in surgical safety checklist use in the operating room or not just another checklist.

Silence of the author of this blog should not be interpreted as lack of interest in the subject matter of patient safety. Rather the admin, Dr. Vazquez has been consumed with the production of a patient safety software product intended for use by surgeons and surgical facilities and by about anyone anywhere performing invasive procedures on patients anywhere in the world.

The SafeStart patient safety and surgical efficiency mobile iOS software product nears completion for widespread release and use. The SafeStart team who I will later introduce to blog readers has been mired in completion of a patient portal.

SafeStart permits patients and parents or guardians of patients to participate in the construction and review of the surgical safety time out checklist that is used in the operating room just prior to making a surgical incision. Such patient participation in the surgical safety process is unprecedented!

SafeStart addresses the issues of the never errors discussed previously in this patient safety blog such as wrong patient, wrong operation, wrong side, and wrong site with an innovative process not found elsewhere in surgical safety products designed for the trade. SafeStart considers patient participation in the surgical safety process and patient satisfaction with the safety process to important though not critical to the use of SafeStart.

The medical facilities and professional health care providers who use SafeStart also anticipate improvement in the efficiency of the operating room and pre-operative area surgical safety activities. A reduction in the anxiety of patients and staff follows from the use of such a product and should benefit all stakeholders.

I plan to share videos about the product in this blog and to share some of the materials that explain its use.

For the moment, please see the website http://safestartmedical.com and the like us on our business Facebook page of SafeStartmedical.com




VA Patient Safety

Safety blog posts: Blog post Number 7
Patient Safety and the Veteran’s Administration

I have been silent with the blog in part because we are moving our office one block away to a new location and that has occupied quite a bit of our time. Additionally I had to give some thought to what was going on with the Veterans Administration issues that clearly involve elements of patient safety. There is no doubt that many of the patients in the the VA hospital system receive excellent care, oftentimes in spite of and not because of the system.

In previous posts on this blog I have referred to system errors and system problems. The VA places a burden on good healthcare workers forcing them to deliver excellent health care in a suboptimal or really terrible setting.

There is no end to the problems of this nature that occurred in the VA system. Many of the problems can be traced back to management of the VA healthcare system by bureaucrats. The VA healthcare system is plagued by civil servants who are out of control. The civl servants cannot be removed from their positions regardless of poor performance. Such a system of healthcare delivery appears to be designed to fail. Unfortunately the VA is the living model for Obamacare; big government controlling or providing medical care.

Off with their heads, really?

Making sacrificial lambs out of the hierarchy at the VA will not likely cause meaningful change to the way that patient care is delivered in the VA hospital system. The Veterans deserve better delivery of their care, care which when they are able to get care is often excellent. I by no means wish to denigrate the superb care given by some of the nurses, physicians, and other healthcare providers in the VA system. However they should not have to deliver the care at such great personal and emotional expense. There is a political group in the country simply believes that throwing more money at a problem will result in a solution to the problem. Throwing more money at this problem is not the solution. The VA system appears is hampered by the civil servants who rights and privileges far exceed those of all around them.

What to do?

What did not work was the fake management approach of the previous administration. Eight years of doing nothing other than meaningless public relations work did not work. Our current president has inherited the problematic VA organization from members of the opposing party. All party flavors of president have been unable to “fix” the VA. Something far more radical than a simple fix will be required to ensure durable positive impact on the VA. We can and will fix these problems and others in the VA.




Patient Involvement in the Surgical Safety Process: Blog post #6

I will address this topic of patient involvement in the surgical safety process more than once in this blog. One of my friends who has been reading these patient safety blog entries freely and intelligently comments on the blog and the apps that we at Single Point of Truth Medical software are building to aid patient safety. He tells me that the blog appears to him to be a bit frightening. My response to this rather knowledgeable critic is that knowledge empowers and that the truth can be rather frightening. So for those of you who would rather proceed through your surgical treatment with blind faith, little knowledge, and little or no concern for being involved with the safety of the process, read something else. If you are the squeamish or frightened type or you simply do not wish to know the details of what is going on with your personal safety in your surgical care process, then you best leave now before things get worse for you or I bore you to death.

Bringing a buddy

Many patients are thrust into the whole process of surgical care by necessity rather than by choice. Either way, adverse outcomes may occur. Some patients bring a friend, significant other, or relative with them for at least the initial and sometimes subsequent visit with a surgeon. Not a bad idea if you are not a seasoned surgical patient. Your buddy will hear and remember things that you forget, may take notes that will be useful to you, and may prompt you to ask questions that you had not thought about asking. Finding your surgeon with or without a referral from your doctor (if you even have a doctor) is really the beginning of the patient safety process. Our best referrals come from other satisfied patients. These satisfied customers become well informed about how they were treated and whether or not they could put their trust in the surgeon and the surgeons staff.

The office environment

The office staff has moved numerous patients through the surgical care process. It goes without saying that the front office staff can make or break patient satisfaction and confidence. Many of the office staff personnel are not medically trained. Asking them medical questions will likely not be wise, but they do know the rules of the patient road well.

Who should I ask about my surgeon?

When possible ask people you trust whether or not they are health care professionals about your selection of a surgeon. You may be lucky enough to know team members from the operating room of the facility where the surgeon operates. These surgical team members can be great sources of information. They see the surgeon in action at a time when most patients are sedated or anesthetized. Ask them how things go when the surgeon you are about to select is operating. Ask them if they had the same or similar condition who they would select for their operation or procedure.

Where else can I look?

While no health care professional can please or satisfy all of their patients, a bad on line reputation may be one of the warning signs that should get your attention. Always remember that the surgical patient is the most important person in the room. If you do not feel important, that’s a problem. Be alert and pay attention. If you are really lucky in your quest for surgeon performance information you may get information about how your surgeon handled a problem or complication. Anybody can deal with success but how they deal with a problem or failure can be quite revealing.

Back to Checklists

Patients commonly rely on a list of questions that they bring with them to ask their surgeon. This is sort of a patient generated checklist and perhaps I intend to author a general checklist for patients in this blog. The surgeon and the surgeons staff will likely rely on checklists to make sure that they attend to details of your care. These checklists should be viewed by the patient as signs of knowledge and organization, and not as signs of weakness or disorganization by the practice.

Thanks for reading this patient safety blog. We publish this blog for you and your surgical safety.




Safety blog posts: Blog post Number 5 Experts, checklists, and attention to detail

Specialization and super-specialization have their good points but all of us are aware the bad points. Seeing the big picture can be a problem for the specialist who may become tunnel visioned. The tendency to seek specialization in the cradle of medical school only worsens this problem. Patients lament the absence of an all around knowledgeable family physician however is it possible to find such a well-informed physician any more or has the complexity of medicine made the mastery of such an expansive knowledge base all but impossible for mere mortals?

Atul Gawande, M.D, a well known author of medical and popular literature treated this subject in his book “The Checklist Manifesto”. Dr. Gawande compares the master builder of yesteryear to the team of construction professionals who must coordinate their team members to build complex modern skyscrapers of today. This excerpt is taken from a book review of “The Checklist Manifesto” at SFAGate.com

“Centuries ago, he writes, builders used to be a lot like today’s doctors, where a “Master Builder” was given total autonomy to construct projects like Notre Dame and the U.S. Capitol building. But making skyscrapers became so mind-bogglingly complex that no one builder could handle it. So builders created elaborate production checklists (they “ensure that the knowledge of hundreds, perhaps thousands, is put to use in the right place at the right time in the right way”) and, more important, specified key communication tasks between experts like elevator installers and engineers. Today, less than 0.00002 percent of buildings fail though they’re more complex than ever.”

Two concepts identified above apply to this blog post about patient safety. One is the issue of total autonomy of a person with a project (you and your medical problem are the project) and the other is the introduction of the concept of key communication tasks and elaborate production checklists to help prevent building failure. We will come back to this book and Dr. Gawande again more than once in future blog posts.

So we have a problem. The family physician of the past who knew quite a bit about everything medical and surgical had the advantage of not being overwhelmed by the mind-boggling complexity of modern medicine. The family physician or surgeon of today when compared to the master builder finds it necessary to seriously ramp up communication and should realize that reliance on checklists simple or elaborate is not a sign of weakness, but a way of paying attention to the details of patient care in an increasingly complex medical and surgical universe. The doctor who professes to know everything about all medical fields is either a rare genius or a fool. Observation power coupled with being a real expert physician is what counts. BY THE WAY my definition of an expert physician or surgeon: An expert knows what he or she does not know. Taking this analogy a bit further, the general surgeon finds him or herself practicing surgery in the increasingly complex field of general surgery. Years ago general surgery included a not previously existent field called orthopedics. Today no general surgeon in the USA would or could practice most types of orthopedic surgery but will be called upon to recognize or observe the existence of orthopedic problems that may masquerade as general surgery problems, e.g., groin pain from a back problem rather than from a hernia.

Your assignment as the patient student of safety surgical safety: to learn to recognize the expert surgeon who pays attention to details and who knows what they do not know.




The Surgical Never Errors Post number 2

The prima donna in the room

prima donna……a very temperamental person with an inflated view of their own talent or importance.

I am certain that all of the blog readers would be quick to assign the label of prima donna to you know who, me and my brethren surgeons. We prefer to think of ourselves as team leaders with great concern for orchestration of the activities that take place during the operation, more analogous to the conductor of an orchestra. To further refine this analogy, let’s say that the conductor of the orchestra plays concert piano during the performance and acts as the guest conductor. Why guest? because as guest conductor he or she does not choose the players in the instrument sections but has to play along side them. This analogy continues to work because serious professional surgeons rehearse operations, especially complex operations in their heads multiple times before the operation starts.

Most of us would prefer to not have a prima donna surgeon as our surgical team leader. The last thing we need is a hard to get along with narcissist leading a team that doubtless does not respect the surgeon and may even dislike the person.

When you are anesthetized or sedated, you will not be able to observe your surgeon’s personality traits, however when you are fully conscious, awake, and alert in the surgeon’s office pay attention to your surgeon’s interaction with others. Surgeons of either sex may act out in the office. For the purposes of this discussion I will assume that the patient is not a narcissistic prima donna but we all know too well that some patients may possess this unflattering trait as well. BTW we do our best to prune patients of this type out of our practice. We can tell much about patients by the way they treat office staff. I usually tell a patient who treats my staff with no respect that we and the patient are not a good mix….no chemistry.

Do not be fooled by a pompous surgeon. Pomposity does not imply exceptional surgical skill. Observe how the surgeon interacts with staff. As HCPs we are professionals who should empower and respect staff, not denigrate, abuse, or embarrass the staff. Such bad boy or bad girl behavior should be obvious to patients and warn that the surgeon may be prima donna. Surgeons who have the opinion they they are better than every one with whom they work set up a power dimension index prone to error occurrence especially if they believe that they are too good to be the cause of an error. The staff feels inhibited to say something to this type of surgeon for fear of retribution, being called on the carpet, and perhaps belittled. The staff member observes this kind of surgeon possibly making a serious error will remain silent and permit the error to occur even if that means the patient will be injured. Believe me, you do not need this type of surgeon to operate on you.

What about cultural differences between team members and how that also may have an effect on power dimension index? We will go into this politically incorrect area next time.

Have a great day and thanks for reading my patient safety blog!




Safety Blog post: Team Communication part1

Safety blog posts: Blog post Number 3

“Team” members in the operating room.
Who are these people and what do they do?

I recently attended the Society of Endoscopic and Gastrointestinal Surgeons (SAGES) annual meeting. During one of the slide presentations, the words team and expert appeared on the screen. We all expect those who render care to us in the operating room to be experts and to be members of a team. To further refine the use of these terms, the patient expects not a team of experts, but an expert team.

Few surgeons have the good fortune to operate with the same team members every time they operate. I think of the situation as being akin to a pickup baseball game of my youth. When you showed for the game you had a good idea of the skills of the potential team members and how well they performed as a team member. The surgeon usually does not pick the team members for a given operation any given day. An anesthesiologist assigns anesthesia coverage for the room and a nurse makes nursing and the surgical tech assignments for the operation.

I listed the job silos above as team members from different disciplines: anesthesia, nursing, surgery (the surgeon), the surgical technician, and the surgeon’s assistant(s). Verbal communication with this team has traditionally been open loop communication. The military use closed loop communication. The difference: the person to whom a request is directed verbally acknowledges hearing the request during or just before execution of the request. I consider myself to be very lucky when I get to work with a surgical tech or any other team OR team member who communicates using closed loop communication. The surgeon’s gentle command assumes that the person to whom the request is directed is actually in the operating room. Team members who leave to fetch something, go on any type of break, etc. rarely announce their departure nor does the person who assumes responsibility for the leaving team member announce their name and assumption of duty.

Now the tradition of using open loop communication can really cause confusion. Let’s say that the surgeon requests that the anesthesiologist named “Randy” who started the operation do something like raise the height of the operating table. The surgeon directs the request to Randy who has unbeknownst to the surgeon been relieved by Samantha. The request to Randy by name to change the operating table height may go unheeded, especially if the request goes to Randy. This leads to impersonal commands such as “Anesthesia, please raise the height of the operating room table 6 inches” that may make Samantha feel a bit affronted.

What does a surgical tech do? The short answer: the surgical tech performs many of the tasks that a scrub nurse of the past used to do such as hand the surgeon instruments and sutures upon request. For most operations, scrub techs scrub with the surgeon while the nurse assigned to the patient’s operation “circulates” in the room. The circulating nurse is a registered nurse and has education, skills, and knowledge of an RN. The nurse functions as a patient advocate in addition to the other assigned responsibilities. Only the RN, not the surgical tech can enter data into the patient’s record.

More information at the link below.
Failures in communication and information transfer across the surgical care pathway: interview study Original research The British Medical Journal http://bit.ly/1iNX9Sh




System Error: One type of Communication Failure in the operating room

Safety Blog Posts: Blog post number 2

System Errors

I will discuss various types of systems error in this blog that result in or may result in lapses of patient safety. There are numerous possible types of system errors. Let’s tackle this one first.

Lack of effective staff Communication Part 1

There are numerous opportunities for errors to occur due to poor communication in any industry; medicine and surgery are no exception.

Staff Empowerment

Lack of staff empowerment by the health care provider (HCP) remains one of the most insidious causes of communication error. The need to have team members with flattened hierarchy enhances team performance. The Dutch psychologist Geert Hofstede studied team performance and is well known for his observations regarding Power Dimension Index (PDI)
http://geert-hofstede.com/dimensions.html

Many students of operating room safety compare operating room team performance to the crew that flies an airplane. Malcolm Gladwell in his excellent book “The Outliers” discusses how power dimension index as described by Hofstede in his cultural studies has had an adverse effect on airline safety. Similarly, PDI may have an adverse effect on team performance in the operating room and other areas of patient care.

Here is an excerpt from the current issue of General Surgery News wherein John Paige, MD, associate professor of clinical surgery, LSU Health New Orleans School of Medicine discusses a problem with PDI. The discussion demonstrates how PDI contributed to team dysfunction in an operating room where the team was getting ready to perform a groin hernia operation.

“The Surgeon’s Lounge
ISSUE: MARCH 2014 | VOLUME: 41:

Dear Reader,

Welcome to the March issue of The Surgeons’ Lounge General Surgery News. In this issue, John Paige, MD, associate professor of clinical surgery, LSU Health New Orleans School of Medicine, New Orleans, replies to a very timely and interesting operative scenario in which human error is highly possible, but where trainees and other team members are strongly discouraged from voicing concerns, or questioning decisions of the attending (senior) surgeon, even when error is very evident and may negatively affect the patient………..”
Please click on the link that will take you to this article by Dr. Paige in the current issue of General Surgery News http://bit.ly/1kJLLrV

In the next post I will discuss how you for your own safety as the patient can recognize the presence or absence of a flattened hierarchy in a team of health care providers.

Last Update: April 08, 2014




The Surgical Never Errors. Post Number 1

Safety Blog Posts: Blog post number 1

Safety, Surgeons, Staff, Systems and a Culture of Safety

Your concerns as a patient should be to understand patient safety for the benefit of yourself, your family, and your loved ones.
One of my goals is to make you more safety sophisticated so that as a patient you gain skills for recognizing safe and unsafe situations and systems. Your concerns then have to do with recognizing “Culture of Safety“.

Safety or lack of it depends on Surgeons, Staff, Systems working safely with active communication taking place. in a safe system an error can be put in motion by one of the care providers but stopped by another health care provider (HCP) before it occurs and injures a patient .

I am a surgeon by trade and surgical safety comes to my mind first although surgical patients can be harmed by medical errors such as medication administration errors. Let’s get started with an area that need not be confusing but has become a bit confusing for all of us.

As we discuss problems with surgical safety of patients be mindful that even though the surgeon may execute an error the “never” errors the patients have other HCP’s who may participate in causing the error (this means a system error may be operational)

What are never errors in surgery?

Originally the errors of doing the wrong operation on the correct patient, operating on the incorrect body part of the patient (wrong side, site), or operating on the wrong patient.
These never errors were first described by Ken Kizer, MD. The information that follows immediately is taken from the entry at another web site. I suggest that you click on the link after you finish reading this post.

AHRQ Patient Safety Network

Background

“The term “Never Event” was first introduced in 2001 by Ken Kizer, MD, former CEO of the National Quality Forum (NQF), in reference to particularly shocking medical errors (such as wrong-site surgery) that should never occur. Over time, the list has been expanded to signify adverse events that are unambiguous (clearly identifiable and measurable), serious (resulting in death or significant disability), and usually preventable. The NQF initially defined 27 such events in 2002. The list has been revised since then, most recently in 2011, and now consists of 29 events grouped into 6 categories: surgical, product or device, patient protection, care management, environmental, radiologic, and criminal.”

What can we learn from this excerpt? Basically that when we discuss never errors that today we have to specify which area we are discussing. I am choosing to start with the area with which I am most familiar namely the surgical never errors; errors of doing the wrong operation on the correct patient, operating on the incorrect body part of the patient (wrong side, site), or operating on the wrong patient. Many surgical discussions include unintentionally leaving objects inside of a patient with the side, site, patient with this group of errors. I will not include this type of error.




Welcome to our patient Safety Blog

We understand the importance of patient safety in our patient practice and in our parallel patient safety software business Single Point of Truth Medical Software, LLC. Patient and health care professional (HCP) attention to the details of patient safety has benefited patient outcomes in nearly every study published in the medical literature about the subject. By my own design, my email is bombarded with the ever increasing volume of information about patient safety; a volume of literature that has been expanding at a prodigious rate. HCP’s can find it daunting to keep up to date about this patient safety information and they are trained health care providers. Patients can be overwhelmed or confused by the information.

Patients can claim expertise as end users of patient safety processes since they are frequently the recipients of medical and surgical procedures. However, besides a basic good feeling that the patient experiences about the safety process surrounding their health care delivery, the patients are usually not formally educated in basic and advanced patient safety so that they may critically analyze the safety of their care.

Ferreting through jargon and abbreviation filled surgical literature about patient safety can easily confuse the non-HCP reader. Some of the patient safety information sites and blogs that I have seen are so boring in their presentation that the attention of the reader wanes long before information can be transferred to the reader.

We are new to the blog space, but not new to the patient surgical care and patient safety spaces. We plan to improve the cosmetic appearance of the blog to please the eye of the viewer and to make posts of information handy for patient review and use. We plan to interview experts in patient safety and post the interviews on the blog site. Everything has its beginning and here goes the beginning of our patient safety site.